England and Wales are getting a new water ombudsman to resolve disputes about bills and leaks. The independent body will launch later this year, offering a free and impartial service for customers.
This change comes amid broader reforms to the water industry. The current water regulator, Ofwat, will be scrapped. The government hopes the new ombudsman will provide stronger protections for consumers.
Many are calling for action after a surge in sewage spills and concerns about inaccurate billing. Feargal Sharkey, a musician and environmental campaigner, recently questioned whether a review of the industry will bring about meaningful change.
The ombudsman aims to address these issues and ensure fairer treatment for water customers.
